Why Surprise Is An Underrated Strategy (and what to do next)

OpenAI is fighting several different wars simultaneously: frontier intelligence, consumer mindshare, enterprise/developer loyalty, inference economics, ecosystem lock-in, and open-vs-closed distribution.

Their most recent tactic: rolling out unlimited text chats for free users, globally.

What Sun Tzu might say:

“Use the ordinary to establish expectations; use surprise to create momentum.”

Momentum comes from combining what people expect with what they do not expect; standards create credibility, while surprise changes the situation.

ChatGPT already supplies the standard:

  • familiar interface
  • established brand
  • established user behavior
  • broad capability

Then comes the surprise:

  • Remove the chat quota for free users.

Tzu translator, Gary Gagliardi, specifically says surprise becomes useful when built upon established standards, AND that it should then be converted rapidly into a real position.

That’s the whole point: Unlimited free usage is valuable only if OpenAI converts the resulting attention into a stronger position.

RW
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By Richard

Richard is a copywriter and direct response specialist.